The company’s clients include Tinder, EventBrite and Hootsuite. Much of the success the company has had overseas stemmed from enthusiasm its customer service workers get representing well-known tech brands, said Maddock. The company opened its call center in a 35,000-square-foot former uniform factory in downtown San Antonio in April and now is working on filling the space with 500 employees. “We had built this incredible culture in the Philippines and it had taken us 7 years.” “I decided I wanted to be as close as I could be to the front-line operations,” said Maddock. So, not leaving anything to chance, Maddock moved away from TaskUs’ headquarters in Santa Monica to Austin, Texas, to be near the new call center. When TaskUs, a customer service outsourcing firm, aimed to open a call center in San Antonio – its first in the United States – its co-founder and Chief Executive Bryce Maddock thought it would be tough to replicate the successful operations the company had developed in its offices in the Philippines. Not every organization in the e-commerce world has the ability to invest in multiple warehouses or get lower shipping rates.” “People are expecting shipments in two days or three days. “Everybody who is purchasing on an e-commerce website wants their product now,” he said. Many smaller companies are still struggling to keep up with rising consumer expectations and are interested in outsourcing their fulfillment to more capable companies, said Thakkar. Fulfillment by Amazon is now used by millions of sellers in more than 100 countries and has set the industry standard for e-commerce delivery. The company’s move into fulfillment and logistics follows a similar move by e-retailer in 2006. The price of the deal indicates a steep drop in revenue over the last few years, according to Business Journal estimates. acquired a majority stake in Newegg in Sept. Thakkar declined to disclose Newegg’s current revenue figures, but China-based Hangzhou Liaison Interactive Information Technology Co. The company had approximately $2.7 billion in sales in 2013, according to its website. Newegg was founded in 2001 by its Chief Executive Fred Chang. It gives Newegg that separate revenue stream as well as the ability to grow and scale.” We can renegotiate our rates with our logistics partners. “When you add all this volume to our existing volume, it just gives us the strength and fuel to grow further,” Thakkar said.
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